Terms &
Conditions
Privacy Policy
This website is owned and operated by Kuroshio. These Terms set out the terms and conditions under which you may use our website and the services we offer.
By accessing or using our service website, you confirm that you have read, understood, and agree to be bound by these Terms.
1. Scope of the personal data protection policy.
This personal data protection policy covers any data processing that may occur when browsing or interacting with any of our websites or social networks in which we may have a presence (Facebook, Twitter, Instagram, etc.). At the end of this document, special information is specified in the case of the use of social networks.
It will also apply to any internal procedure of KUROSHIO SL. that requires the collection of data, whether in paper forms or any other system.
In any of these media, you can consult information, and in some cases fill out forms, answer surveys, participate in contests, make inquiries, send photographs, make comments, etc. and, therefore, provide us with personal data. All processing is subject to our privacy policy.
2. Who is responsible for the processing of personal data and what are their contact details?
In compliance with the provisions of Regulation EU 2016/679 of the European Parliament and of the Council of April 27, 2016 and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that the personal data you provide us will be processed by:
KUROSHIO SL.
CIF: B-88131222
Arevalo Street No. 18. Local. Madrid. 28025
Email: info@kuroshio.co
3. Who is the Data Protection Officer?
The Data Protection Officer is the person responsible for protecting the fundamental right to the protection of personal data at KUROSHIO SL. and is responsible for compliance with data protection regulations. You can contact the Data Protection Officer at the following address: info@kuroshio.co
4. What Personal Data is collected and what is its purpose?
From KUROSHIO SL. We can record telephone conversations with our clients and/or potential clients, in order to improve the quality of our services.
Categories of data processed: Name and surname, email, telephone number and voice.
Purpose and legitimacy: To evaluate and improve customer service, improve the quality of the responses we offer to clients and/or potential clients and respond to their requests, as well as to resolve any dispute or misunderstanding in future interactions.
Legitimation: Legitimate interest of KUROSHIO SL.
Origin of the data: From the interested party when contacting us by telephone.
Data communication: Data will not be communicated to third parties, except under legal obligation.
Conservation period: Recordings may be kept for a maximum period of six months. However, they may be kept for a longer period of time, in the event of events that may be required by the competent public authorities.
4.1. We detail the personal data that we collect directly from you, as well as its purposes:
Creating your account and purchasing
-
Data: name, surname, email and date of birth. Likewise, at the time of purchase we may ask the user for the following data: full address and banking, economic or financial data (credit card data, bank account data and information about their finances).
-
Purpose and legitimacy: Creation of the account to correctly provide the service, be able to place and deliver orders, send satisfaction surveys to collect user feedback and improve their purchasing experience, etc. The legitimacy for creating the account is that of consent and the execution of a contractual relationship between the user and KUROSHIO to be able to place the requested orders. In the case of sending satisfaction surveys, the legitimizing basis of legitimate interest in article 6.1.f) of the RGPD will apply.
-
Origin of the data: registration and purchase form.
-
Recipients: KUROSHIO SL.
Payment without creating a User account
-
Data: name, surname, telephone number, email, date of birth and full address.
-
Purpose and legitimation: perfection of the purchase transaction without creating a user account, legitimized by the consent of the owner.
-
Origin of data: registration form.
-
Recipients: KUROSHIO SL.
Other purposes related to the use of the collected data:
-
Sending promotions and advertising related to products and services that may be of interest to you (sending newsletter), with your express consent.
-
Improve, develop and test our website.
-
Protect the rights, property and/or safety of KUROSHIO SL.
5. Why do we use your personal data?
Below we explain the legal basis that allows us to process your personal data:
Execution of the contractual and/or pre-contractual relationship: your data is necessary for the execution of the services you have contracted, as well as to manage your purchases, order deliveries and possible incidents.
Through the express consent of the User: when registering on our website to make a purchase. We will also request your express consent to collect your personal data in each of the forms and/or sections indicated in the previous clause.
Legitimate interest: to carry out the necessary checks to detect and prevent possible fraud in the registry, as well as to respond to your requests or queries and provide the appropriate service.
Compliance with obligations imposed by law.
We remind you that you can revoke your consent at any time at the following address: info@kuroshio.co
6. Posting photos or videos on the website or social networks
In order to publish photographs or videos of our employees, clients, users or minors on the website or social networks, as well as to collect data to carry out a contest or process any other personal data, we first obtain the prior, explicit, indisputable and informed consent of the owner which, in the case of minors under 14 years of age, is granted by the parents or legal guardians.
The processing of these photos will be strictly limited to the purpose for which consent has been given.
KUROSHIO SL., warns the User that, unless there is a legally constituted representation, no user may use the identity of another person and communicate their personal data, so the User must at all times bear in mind that they can only provide personal data corresponding to their own identity and that is adequate, pertinent, current, accurate and true.
7. How long do we keep your data?
KUROSHIO SL keeps your Personal Data for as long as necessary for the purpose for which it was collected.
If we receive your CV, your data may be kept for two years for future selection processes.
We may retain some personal data to comply with our legal or regulatory obligations, to administer our rights (for example, to enforce our claims in court) or for statistical or historical purposes.
When we no longer need to use your personal data, it will either be deleted from our systems and records or anonymised so that we can no longer identify you.
8. To whom will we communicate your data?
KUROSHIO SL. will only transfer your data in those cases where it is necessary to provide the service and in cases where there is a legal obligation. They will only be communicated, when necessary to provide the Service, to:
-
Third parties who help us provide IT services, such as website providers, hosting services, maintenance and support for our databases, as well as our software and applications that may contain data about you.
-
Third parties who help us provide digital services and reviews, CRM, web analytics and search engine.
-
Advertising, marketing, digital media and social media agencies to help us deliver advertising, marketing and campaigns, to analyse their effectiveness and to manage your contact and queries.
-
Transport and logistics companies.
-
Payment service providers.
-
Companies that allow you to make a purchase in installments.
-
Authorized KUROSHIO personnel.
-
Third parties for compliance with legal regulations.
-
Financial institutions with the exclusive purpose of managing and, where appropriate, facilitating the financing of purchases made by users.
In the case of social networks, all information and content published by the user will be communicated and shared with the rest of the users who consult this social network, due to the very nature of the service.
8.1. International data transfer
Occasionally, some of KUROSHIO SL.'s suppliers may have their servers outside the European Economic Area (EEA).
Therefore, we inform the user that in the event that their data is transferred or stored outside the European Economic Area (EEA), the user will be expressly accepting the necessary international transfer of data to the international servers of said KUROSHIO SL. providers, the sole purpose being the storage of the data on the servers in order to provide the service.
In any case, all international transfers will be carried out on the basis of Standard Contractual Clauses (SCC), after evaluating the circumstances of the transfers and the complementary measures that we will apply, as well as the guarantees that we will require from these providers to ensure an adequate level of protection of the transferred data.
If the user has any questions about the international transfer of his/her data, he/she should contact KUROSHIO SL. and we will be happy to provide further information on this matter.
9. Security measures
KUROSHIO SL. ensures the absolute confidentiality and privacy of the personal data collected and has therefore adopted essential security measures to prevent alteration, loss, processing or unauthorized access and thus guarantee its integrity and security.
The User undertakes to make diligent use of and not to make available to third parties his/her username and password, and also undertakes to notify KUROSHIO SL. as soon as possible and in any case, within two (2) days of any theft, loss or risk of third party access to his/her username.
10. What are your rights when you provide us with your personal data?
Any person may withdraw their consent at any time, once it has been given for the processing of their data. In no case does the withdrawal of this consent condition the execution of the subscription contract or the relationships generated previously.
You may also exercise the following rights:
-
Request access to your personal data or its rectification when it is inaccurate.
-
Request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
-
Request the limitation of your treatment in certain circumstances.
-
Request opposition to the processing of your data for reasons related to your particular situation.
-
Request data portability in the cases provided for in the regulations.
-
Other rights recognized in applicable regulations.
Where and how to request your Rights: By means of a letter addressed to the person responsible at his postal or electronic address ( info@kuroshio.co ), indicating the reference “Personal Data”, specifying the right you wish to exercise and with respect to which personal data.
If you consider that we have not treated your personal data in accordance with the regulations, you can contact the Data Protection Officer at info@kuroshio.co
However, whenever you consider it appropriate, you may file a claim with the Spanish Data Protection Agency ( www.aepd.es ).
11. Language
This privacy policy is available in different languages, to adapt to the language of the different users who can access the website. In the event of any doubt in the interpretation or contradictions between versions, the document that will govern for interpretation purposes will always be the privacy policy in Spanish.
12. Security of your personal data
In order to safeguard the security of your personal data, we inform you that we have adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided against alteration, loss and unauthorized processing or access.
13. Updating your personal data
It is important that you inform us whenever there has been any change in your personal data so that we can keep it up to date. Otherwise, we cannot be held responsible for its accuracy.
We are not responsible for the privacy policy regarding personal data that you may provide to third parties through the links available on our website.
